Royal Ace Casino review
Royal Ace Casino welcomes players from the USA with enormous enthusiasm. In fact a large proportion of the customers of the Royal Ace Casino are resident in the USA. However, there are tens of thousands of players from countries all over the world who also find Royal Ace Casino a safe and rewarding online destination.
Royal Ace Casino was launched in 2009 with a license in Costa Rica. The casino operates with Real Time Gaming software, offering an innovative range of games especially popular with US players. The game library boasts close to 200 titles and is growing fast as new games are launched by RTG at regular intervals. Royal Ace Casino is available for free download or instant play on PC or MAC. A cutting edge mobile casino is offered without download, directly from the mobile browser.
New players receive a 100% welcome bonus on any amount they deposit the first time around and fabulous promotional offers thereafter. However, the bonus wagering requirements are hard to understand and should be discussed with the support staff if players have doubts about the way bonuses work at Royal Ace Casino. A 24/7 live support service is there to answer anything you ask about joining Royal Ace Casino and about payout policies in particular.
Welcome Bonus for New Players at Royal Ace Casino
New players at Royal Ace Casino can claim a 100% deposit bonus on any amount they deposit above $30, by including the bonus code NEWROYAL100.
Deposit Bonus Wagering Requirement
We suggest that players think seriously before making a massive deposit in order to get a 100% matching bonus. The bonus can never be cashed out of the casino but only used to play casino games and generate winnings. Notably, the bonus must be wagered 30X on specified casino games before a withdrawal can be requested or you lose the bonus and winnings.
If you play on ‘allowed table games’ and video poker, you must wager the bonus 60X. What’s more, players cannot play on progressive jackpot games whilst playing through a deposit bonus.
Maximum Withdrawal Limits on Bonus Winnings
A key point to add is that the amount a player can withdraw from the casino, once the wagering requirement is complete, depends on the size of the initial deposit and the deposit bonus. Specifically, we found information in the casino Promotional Rules that ‘deposit bonuses will not have any maximum withdrawal limits’.
We suggest that before making a deposit to Royal Ace Casino, you contact the customer support team for full clarification. Unfortunately, complaints against Royal Ace Casino are usually about the bonus terms. In fact, several years ago, bonus payment issues put Royal Ace Casino in a very bad light.
If in Doubt Contact the Friendly Casino Support Agents
As a result of big efforts by the casino to deal with these bonus payout issues, the complaints are minimal. However, the casino management invites players to contact the support team if in doubt about any payment policies at Royal Ace Casino.
Indeed, the best way to avoid misunderstandings is to get things right from the start. In order to contact a customer support agent initiate a FREE live chat session from the contact page. Alternatively, phone the toll free number or payable international number.
Games Suite at Royal Ace Casino
The superb games suite from the US company Real Time Gaming is very impressive and is without a doubt, a firm favourite with American players generally. Established in 1999, the innovative games developer is a leading software vendor in the North America and Canadian markets. The RTG games lobby is pleasantly easy to navigate so you don’t waste time finding your favourites.
Particularly exciting for slots fans is the ‘Real Series’ of video slots boasting realistic graphics, smooth play and fluid action. What’s more, the cutting edge technology is visible in the sophisticated casino table games as well as video poker games which have to be amongst the very best in the casino gaming industry. Significantly, the download version of Royal Ace Casino is much smoother than the instant play version, with superior sound and graphics.
Play All Royal Ace Casino Games for Free
Whilst Real Time Gaming has a relatively small games portfolio when compared to other software suppliers, new games are coming online very fast. Moreover, all the games have an autoplay feature letting the game play by itself and also free funmode. At the present time there are around 150 slots including big favourites like Achilles, Haunted Opera and Crazy Vegas.
The RTG network progressive games are renowned for regular hits and massive payouts. For example, you’ll find the immersive jackpot games, Aztec’s Millions, Caribbean Draw Poker, Caribbean Hold ‘Em, Caribbean Stud Poker, Jackpot Cleopatra’s Gold, Jackpot Pinatas, Let’Em Ride, Megasaur, Shopping Spree II and Spirit of the Inca.
Of course no casino is worth visiting if it doesn’t have a good choice of table games. At Royal Ace Casino there are 15 table games including Blackjack, Baccarat and Casino War. Moreover, the choice and quality of the video poker games is breathtaking and the 15 speciality games include all kinds of Roulette game variants, Bingo and Keno.
Live Casino Features
Royal Ace Casino does not offer a live dealer casino at the present time.
Mobile Casino Features
Once you set up an account at Royal Ace Casino access the mobile games on most mobile phones and tablets. As long as your mobile device is powered by Windows, Android or iOS, you can access Royal Ace Casino through your browser. A key point to add is there is no need to download an app. However, it’s important to keep your browser version updated and to have Java on your device to see the fabulous casino game graphics.
Players registered at Royal Ace Casino can apply for a free Players Reward Card. In fact, the reward scheme is run by Real Time Gaming for US friendly casinos using the RTG software platform. In essence, all you need to do is apply for your personal Reward Card directly from the casino website.
Then you state that you play at Royal Ace Casino and all your bets on casino games will earn you bonuses and gifts. Obviously, the more you play, the more rewards will come your way including holiday destinations, seasonal promotions and free money.
Reliability and Fairness
Whilst Royal Ace Casino has had some issues in the past over deposit bonus payouts, the issues have been resolved. Notably, there has never been any question about the reliability or the safety of Royal Ace Casino. Indeed, players’ private data and transactions are encrypted using the latest 256-bit SSL encryption technology.
Moreover, the casino is certified fair by the trusted auditor Gaming Labs and is a participant in the CDS or Central Disputes System. In fact any player who wishes to question anything about Royal Ace Casino can contact CDS for a fast resolution to the problem.
Banking at Royal Ace Casino
Royal Ace Casino operates in US Dollars. When you deposit with other currencies, the deposit is shown in US Dollars in your casino account. In order to deposit to Royal Ace Casino, you can choose from multiple safe payment methods including Visa and other similar credit/debit cards. Also Neteller, Bitcoin and other cash transfer options.
Due to the fact that Royal Ace Casino enjoys the patronage of players from all over the globe, it can’t list all the accepted payment methods. For this reason, players who want to ask about a specific payment method, can contact customer support.
Withdrawals from Royal Ace Casino are slow and most customer complaints are about the lengthy withdrawal time. However, players can be sure that Royal Ace Casino is a secure online casino that takes every precaution to protect players from fraud. To this end, processing of withdrawal requests usually takes about one week. Moreover, the minimum withdrawal amount is $100 and the maximum amount per week is $2,500.
A key point to add is that withdrawals can be requested by Bank wire transfer, Cheques by postal service, Neteller and Bitcoin. In order to see the exact withdrawal process at Royal Ace Casino, look at the casino terms and conditions.
The customer support network at Royal Ace Casino is comprehensive and offers a friendly efficient service 24 hours a day in the English language. If you don’t find the information you seek on the casino FAQs page, click on the live chat icon on the Contact page and speak to a friendly agent.
Alternatively send an email to the one of the 4 support services that deal with general enquiries, payout questions, technical or deposit enquiries. Additionally you have toll free telephone numbers for the USA and Canada on the contact page as well as an international phone number and a FAX number.
Fast Facts about Royal Ace Casino
- Launched in 2009
- Owned by Hastings International B.V
- Operated by Royal Ace Casino
- Licensed in Costa Rica
- Welcomes players resident in the USA
- Players must be at least 21 years old
- 100% deposit bonus on any first deposit over $30
- Instant Play and Download Casino
- Web based mobile platform
- No live casino
- Games supplied by Real Time Gaming
- 195+ casino games
- 98.32% payout to players
- Certified by CDS and Gaming Labs
- Offered in English only
- 24/7 live support
- All currencies deposited are converted to US Dollars
Royal Ace Casino allows players from the UK to play in the casino. However, UK players can not cash out the welcome bonus or other bonuses.