Security check and due diligence

When you cash in your winnings, it is normal procedure that your money must be withdrawn with the same method used for depositing, up to the amount of the deposit.

Sometimes you may be randomly selected for a security check. Many online casinos ask customers for verification documents upon deposits made via a credit or debit card and / or prior to executing a withdrawal. This includes, but is not limited to:

• A copy of the credit card.
• A copy of photographic identification documents, such as your Passport or Drivers License.
• Official documents confirming your residence such as a bank statement or utility bill, not older than 3 months.

This is perfectly normal procedure and not something you should be nervous about. You can e-mail or fax the documentation to the casino manager. We recommend that you delete 4 numbers at the Credit Card. Example: 1234-XXXX-3254-4587.

Please note that you may experience a slight delay due to this identity verification process.

Taxes and fees

Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. You are responsible for compliance with any applicable laws and regulations of the jurisdiction from which you are accessing the online casino.

Many EU citizens does not have to do pay taxes on casino winnings, if the money is won at a casino licensed in another EU member state. However, it is your own responsibility to investigate the local tax law.